Refund Policy

Last updated: November 4, 2026

Subscriptions

Paid plans (Starter and Pro) are billed monthly in advance through Paddle. If MBoxToPDF is not right for your work, contact us within 14 days of a charge and we will refund that charge in full — no questions and no forms beyond an email to highsave@gmail.com from your account address.

After 14 days

Charges older than 14 days are not refunded, but you can cancel at any time: your plan remains active until the end of the paid period and is not renewed. Cancel from the link in any Paddle receipt email, or ask us and we will cancel it for you.

Failed conversions

A conversion that fails on our side is never charged against your monthly allowance, so there is nothing to refund. If a systemic problem prevents you from using a plan you paid for, contact us and we will either fix it or refund the affected period.

How refunds are issued

Approved refunds are issued by Paddle to the original payment method, typically within 5–10 business days depending on your bank.